Returns Policy - SMSTKART

Returns is a scheme provided by directly under this policy in terms of which the option of exchange, replacement is offered by SMSTKART. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
Category	Returns Window, Actions Possible and Conditions (if any)
Electronics Products	7 days
	Replacement only
	In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
	If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
	In any case, only one replacement shall be provided.
	For all functionality related issues, do contact the brand authorized service centre directly.
	· Authorized Service Partner Locator :
	o Apple / Beats – https://locate.apple.com/in/en
	o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB
	o Realme – https://www.realme.com/in/support/services
	o Samsung – https://www.samsung.com/in/support/service-center/
	o JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html
	o Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service centre.
	o HP – Please reach out to 18002587170 to contact the brand authorised service centre.
	o Dell – www.support.dell.com
	o Canon – Please reach out to 18601803366 to contact the brand authorised service centre
	o MI – Please reach out to 1800 103 6286 to contact the brand authorised service centre.
	· Brand Support Site :
	o Apple / Beats – https://support.apple.com/en-in
	o Google – https://madeby.google.com/intl/en_in/phone/support/
	o Realme – https://www.realme.com/in/support
	o Samsung – https://www.samsung.com/in/support/
	o JBL & Infinity- https://support.jbl.com/in/en/
	o Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service centre.
	o HP – Please reach out to 18002587170 to contact the brand authorised service centre.
	o Dell – www.support.dell.com
	o Canon – Please reach out to 18601803366 to contact the brand authorised service centre
	o MI – Please reach out to 1800 103 6286 to contact the brand authorised service centre.
	For any other issues with the product you may contact Smstkart – Smstkart’s 24×7 Customer Care
No Returns categories	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
	You can view the complete list of non-returnable products here.
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will
3. For products where installation is provided by Flipkart’s service partners, do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.
4. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Wrong Delivery – (Customer received delivery message, product not delivered):
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’